Wyze is living in a reversed world - the first products were exactly what everyone wanted and worked extremely well. As time went on updates lowered usability and created new disappointments. New products were released, each with its own questionable need and again became a new disappointment as the updates (again) created problems.
All this time customer concerns seemed to fall onto deaf ears. Never any true support and NEVER any real admission that user requests were being actually addressed beyond “We are looking into that”.
So for me I have lose all confidence that Wyze will be able to deliver a usable product. My present efforts are only NON-cloud products for security. Might use a couple of the V2 cams if Wyze ever added Smartthings.
I think these two observations capture the situation very well.
If you look at Amazon right now, every Wyze item on this page is either “Amazon’s Choice” or " #1 Best Seller in Surveillance & Security Cameras"
Everything has about 4.5 of 5 stars, except for the lowly surge strip and lock which have a ‘only’ 4 of 5 stars.
Now, if you read down to the reviews, you do hear both sides, but how many average consumers do that? Who wants to argue with “Amazon’s Choice” and " #1 Best Seller in Surveillance & Security Cameras" and 4.5 stars? It saves them from thinking too much when picking a product, which coincidentally connects to Wyze’s aspiration to be the next Ford…
Thinking is the hardest work there is, which is probably the reason why so few engage in it." ~ Henry Ford
IMHO, people who frequent (not just visit once for a question) tech forums like this one are usually into thinking, often very stingy, and obviously quite opinionated. I freely admit to all of these. I want to wring the absolute last drop of usefulness out any interesting piece of technology, well ~ just because~.
And most people I meet who own a Ubiquiti anything will automatically default to buying Unifi Protect systems cameras, not Wyze.
So we have the harried masses who want a quick inexpensive solution to feel safer and the elite technophiles who want (or are sold) only the best of everything, which ~in my opinion only~ make up a large majority of the market. What percentage is the exact question @peepeep
So that leaves what, a few dozen disgruntled squeaky wheels gnawing on the flanks of Wyze in a forum that the average consumer doesn’t even know exists?
The Wyze V2 one pack has 4.5 stars with over 39,000 ratings and the two pack has over 9,000 ratings. That’s a lotta people and a lotta money.
( Yes, we here all know how screwy and bogus the Amazon rating system can be, but many people don’t. )
Anyhow, I was delighted to see @WyzeTao jump into the Omegle discussion. I think all the pointed questions and the threat of pedophilia finally got someone’s attention!
So maybe there’s hope Wyze will prosper and even occasionally fix their bugs if they are poked hard enough?
Also how long have you owned the two products you bought? Mine were perfect and Flawless for about the first roughly 60 days, and in the case of the camera more like 90 days or more. The camera is not for security use and if it has problems it doesn’t affect me much at all I’m willing to tolerate quite a bit of glitches especially in the early history of the company. Most if not all concerns with the camera I’ve had to do with firmware or their web server problems. The lock on the other hand strongly appears to be a hardware problem within the lock itself. Possibly firmware. It is a huge inconvenience when it doesn’t work right and considering it rarely works at the moment, the thought of pitching it in the trash gets more attractive day by day.
If you figure that on average only two to three people out of 10 will take the time to find a forum and post their problems, the rest will either blast the company/item on social media or just quit buying and using the product and badmouth it to anybody that asks them about it. So it’s very hard to even get a representative idea of how bad the problems are just from what we have seen on this forum. Thanks for your comments, enjoyed reading them!
Yes, it seems odd that enabling PR would disable other motion detection.
I won’t be trying any more " Beta" features while I am using the cameras for security purposes. My system seems stable and functional for now.
Sorry about the rocks.
You’re response was well stated, I support your position, and yes we do live in a culture nowadays that lacks a sense of decency and understanding! Good luck in the future!
Thank you @sodcam! On behalf of my short-term, digital bunkmate here at Camp Cam, @brichter , I’d like to announce that we’ll be donating anyHeartcoin proffered us by the community to the Society for the Propagation of a Strong,and Stable Wi-Fi.
That would be the BEST TITLE EVER for a forum Topic. It is now incumbent upon you, my friend, to write it.
(Or draw it! Could be just a single vicious image. What a honeypot for vituperative debate!)
A loooooooonnnnnngggg time ago the ratio of active commenters-to-lurkers on a board was said to be something like 1:9. I wonder if it’s any greater now that society has been twitfaced for ten or fifteen years.
Care to venture a guess at Wyze’s legitimate customer satisfaction raing? If I was a VC dude (I’m not) and Wyze walked into my office with less than 90% - at least stable if not rising modestly, steadily - I would offer them some stupid bad terms while I continued eating my lunch.
/edit
And, using some dumb/rough reckoning, 4.5/5 = 90%.
@Daniel_SA you can still use your Wyze sense devices with Home Assistant. Check out Home Assistant and the Home Assistant component for Wyze sense. I really wish that there was better integration for the other Wyze products with Home Assistant, but for now I’ll keep using the two systems seperately.
IMO, not from an issue resolution point of view. Yes from a “let the customer vent” point of view. It’s a common issue, people complain long and loudly on a forum about issues, while >90% of users have no issues. The fact that Wyze employees take a look and comment in these threads is a sign of their dedication, most user forums don’t get corporate input. If anyone does have an issue and they can’t solve it within a day on the forums, call or email support, that’s why they pay people to do that job. Blasting them as being “lazy” because the forum isn’t their primary support channel doesn’t accomplish anything.
I wonder how many people in here who have problems, have actually contacted (call/email) support for their issues and spent the time to follow through to resolution (I’m looking at you, Mr. Weak BT hardware)? I’ve done so and been happy, they resolved an issue I had with my lock within 48 hours (I emailed them, they asked a couple of questions, I answered, and they responded with the solution).
And truth be told, if I was looking for a home security system (I’m not), I wouldn’t look at Wyze (or any other camera) manufacturer. If you want security, go with a solution that provides 24 hour monitoring. Anything less isn’t a security system, it’s an observation and convenience system. Cheaping out on your and/or your family’s security is bound to lead to nothing but disappointment.
Oh trust me, I have. Awaiting a response. Sent an email to support probably a month or more ago and never did hear back on that one. I still support them strongly and want to see them succeed we need this product level in the marketplace if in capital letters it can be accomplished reliably.
I have heard some interest in buying gently used Wyze items on here.
I have 4 Plugs, 4 contact sensors, 3 motion sensors and 1 Wyze Bridge for sure maybe another if I can find it. And 1 Wyze band with charger. All were working when I removed them from the app. The contact and motion sensors have had the batteries removed. Make offer. I will cover USPS to US addresses. If you want faster better shipping you can pay for it and send me the info.
Just FYI I am keeping my cams, just repurposed into less important roles. They are fine and work well as RTSP cameras in Homebridge/HomeKit.
I replaced the plugs and Wyze Sense stuff with HomeKit equivalent devices (and Alexa). Already had an Apple Watch so the band was just for fun. If interested just PM me.
Share all you want but “the team” files it under file 13. Just the same as the usual “we are looking into that”. One of the reasons I am switching away from Wyze - Just Talk but NO Results.
Heartcoin proffered us by the community to the
and Stable Wi-Fi. 
