Fees being charged

On 8-5 i was charged 35.99… today 8-19 i was changed 59.99, i have 4 cameras, at 2.99 a month, lets just say 4x3=12? Why am i getting charged so much???

1 Like

I would call that query into Support. Not sure if your intended party checks this forum.

2 Likes

What’s the matter ssummerlin, scared one of th


e owners may see and get mad, TOUGH CRAP TO THEM, I SAY. They should keep their promises and not try to steal what we’ve paid for, from us. As I’ve said many time ago fast billing has screwed me over 5 months or of 7 so far this year. My unlimited bill is supposed to be 8.76 after tax per month but I have charged 10.86 5 times with only $4.00 being credited so far. Is there a billing section that is hidden, I didn’t see one in the forum list but I’ll take another look, as I need the section about where they are improving the app by cheating me for one, of the unlimited 24/7 continous recording the v2 door cam I purchased box tells me I purchased.
!

Am I not reading the box right or something? To me it reads 24/7 continous recording and it was purchased with the xmas specials I think around then and activated 2.6.2024, when my landlord installed it for me, as I did the new more powerfull doorbell thing I needed, like the directions for a ring door bell cam says, that I installed for a friend in January 2021 when I bought my first wyze cam pan for me, and a ring video doorbell for a friend.

It does continuous record 24/7 if you enable that feature. Like the icon right above those words, that is a MicroSD card function of that camera. Put a SD card in the camera, enable continuous and it should be working.
Screenshot_20240820-070920


Contacting Support is how to get it on the radar of the company that you are having a billing issue. It looks like you may have but I wanted to confirm, have you contacted support for your ongoing billing issue? This forum is a place to chat about all things Wyze, but issues such as that should be brought up to Support to be documented, and handled by either Support or have the info be forwarded to the appropriate team.

The original poster did not mention if they had contacted support or not so that’s why a fellow helpful user referred them there to get assistance.

2 Likes

Huh? Scared? :thinking:

Not sure how you came to that conclusion.

As said, this board consists of volunteers who have no access to the cash register.

1 Like

Since the OP has a subscription question, we users should tag @WyzeMatt on this thread.

1 Like

If @Bamablond would DM me their email address privately, I’ll personally look into what the issue is.

4 Likes

This was a “weird” post.

1 Like