Cameras seem to record but I can’t playback video on the web or on my phone
Yesterday I noticed that I was unable to playback video on my app or on the web. This is also the day a new app version for android was rolled out which seems suspicious. I have 4 cameras; this is happening for all of them. I have no SD cards; I have an annual subscription for cloud storage that isn’t due for renewal until 2026. My internet is fine.
All of the cameras appear to be recording events, I see them in the Events tab, and they have time recorded. In the web app when I click them, I get “Unable to load this Event”. When I click an event in my android phone app it either seems to load but is just a still image or I get “failed to load from cloud server”.
All apps and firmware are up to date. I’ve logged out and back in again, I’ve cleared cache. This kind of thing has happened in the past, but never to all cameras at once and never for this long. It’s been two days.
Live video is not impacted.