Battery Cam Pro cloud events dont work

Just picked up a battery cam pro yesterday. Seems to work fine, however, the cloud events wont play. I’ve tried playing them on the web viewer, my iphone and ipad. All the same issue. All of my cameras are receiving full wifi signal, so that shouldnt be the issue. Here are some of the error messages i have been getting. I have an eero pro 6 mesh wifi setup, just an FYI incase that may be helpful. Any suggestions? I have reset by removing the battery for 10 seconds, done multiple factory resets, uninstalled and reinstalled the app.

Unable to load this Event

Please check your Internet connection and
try again to load this Event.

and

Failed to upload

Your video was not successfully uploaded to the cloud. This could be caused by network issues.

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