I have a Wyze Cam v3. It records events with Cam Plus Lite. The firmware is up to date.
I updated the iPhone app yesterday and now the app won’t load events (although I can still watch them on the web version). I have tried rebooting the app and the phone. My phone is running iOS 17.6.1.
Is there any else I should try? Thank you so much!
Welcome @hovering
Can you please post what error you receiving, assuming you are getting one. If possible, can you add an image of it as well
Assuming you can see all of your events and they simply will not load, I would try Clearing the App Cache.
Then Log out of the app (Make sure you have your password and 2FA), restart your device, then log back on and try again.
If this does not work, you can delete the app, restart your device, then install it from the App Store and see if that helps, after logging in
Thanks for the speedy reply! I tried clearing the cache, removing the app, rebooting, etc., with no success. What happens is when I click on the event, it shows the still of the start of the video, with a message “Loading event…” with three bouncing dots, but the video never actually loads. I can check the video on the website but the app is more convenient. Any other ideas?
Does the WYZE app have permission to access your photo gallery. I have no issues with 17.6.1 and the 3.2.1 Wyze app.
hmmm…my screen doesn’t look like that. However, events were loading fine before the app update with the same settings.
Just curious…why would you need access to the photo gallery for event videos? They aren’t local.
Probably don’t for event videos but you can’t download them if it is not turned on so I just leave it on.
New events are loading so I’m hoping the problem has been resolved 
I have the same issue but only for the first notification event of each day.
it just keeps trying to load. I do not give access to my photos. Never have.
I updated my iphone to IOS 18.1 and am up to date on the firmware.This issue appeared right after the most recent app update a few days ago.
i suspect it is a Wyze issue which will be corrected once the technical support people are
made aware of it and implement an update fix.
BTW, my camera is a V2.
This is exactly my experience. First event of each day won’t load in the app. My work around is to download it so I can watch it. Hope they fix it soon.
