Hi Terry,
I hear your frustration. To clarify, sending in a log doesn’t necessarily mean that nobody will look at them unless you call support, but it does mean there will be no “response/answer” without going through a support ticket. It is also most effective when a log is specifically passed on to someone on the right team to look through with a support ticket, though they can get passed on in other ways too. I get people’s logs for different bugs passed on to the devs/teams from here all the time. The important thing is to understand that a log is NOT the same thing as a support ticket and there is no response to log. A lot of people believe that submitting a log is the SAME THING as submitting a support ticket, and I try to help make it clear that they are 2 entirely different processes. Currenlty, only the devs have access to see support logs, and while they do use them to look into things, they will not be responding to people through a log. It is a one-way transfer about what happened with the device recently. The reason I make an effort to clarify this for people is that many wonder why they aren’t getting a response from their logs, but they don’t work that way. Responses only happen through Support Tickets (which can reference a log and ensure the right team is definitely checking it out). When I submit a log I personally make sure it is always passed on specifically in one way or another to make sure it reaches the right team, just to make sure the right people see it and that it is definitely being taken serious. I suppose it’s fine if others don’t want to do that as long as they realize 1) a log is not a support ticket, 2) there will not be a response to the log.
I also understand not wanting to spend a lot of time on a support call. For that reason, when I do contact support, 90% of the time I choose the email option. I simply type out a quick message of what it’s about and then I can deal with the situation on my own time when it is convenient for me. I always suggest this option unless it is something critical or someone needs immediate help and a walkthrough with immediate feedback on something. But like I said, 90% of the time I recommend email. It’s convenient and the best use of my time IMO when I don’t need an urgent immediate response.
For what it’s worth, this issue did make it into the Fix-it-Friday reports so it is being actively addressed for everyone:
Anyway, even though this issue isn’t affecting any of my 40+ cameras (I have every camera model but the WCO v2), I still did what I could to bring attention to this and get it added into Fix-it-Friday for the rest of you who are being affected so we can get weekly updates on the progression and action plan now. 
That is a good step in the right direction.