My V3 just disconnect out of nowhere… and when I try to reconnect it, it’s doesn’t work. The blue light is on but on my app I just see offline and error code O
I need help please
Couple of things to try:
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If it is easily accessible, I would unplug it and wait for about 5 minutes (longer than normal, but want to make sure it is clear) and then plug back in and see. Simple Restart via the actual app does not always do the trick. However, you can try this as well.
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Reboot your router. I have experienced issues when the V3 lost connection to my router. I have since updated my network setup and don’t have the same issues anymore. I have also noticed that sporadic issues appear when the network seems congested or having issues.
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Cache seems to be a problem. Here is what I do:
- Go to the Account Menu, App Settings, and click Clear Cache
- Close the App
- IF ON ANDROID long press on the app icon, goto App Info, then tap on Force Stop. Next tap on Storage and Cache, click on clear cache here
- ALL DEVICES Reboot your phone
- Go back into the app and see if you can stream the problem camera.
If all else fails, contact Wyze:
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support 1
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
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