Erroneous prompt to upgrade to Cam Plus after viewing Event


It has been 16 days since submitting these 10 logs with screen captures of the pop-up prompts.

What progress has been made it tracking down the cause?

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Sorry for the delay. After investigation and testing, this issue cannot be reproduced on the latest 2.32 public app. Do you mind upgrading the app and check if the issue got resolved? Thank you.

Coincidentally, I have been experiencing other issues with a cam and updated my app and firmware to see if it would mitigate the issues… It did not.

But, it did stop the popups.

However, this illustrates an important point for Wyze updates. Your newer updates should not be introducing problems for older versions. Introduce all the bugs in the new versions, don’t make them retroactive! Your updates all need to be backward compatible to allow for the old app versions to continue to operate with the features that app had. I should not be seeing new feature incompatibilities in an old app version just because your cloud coding doesn’t want to support older App versions.

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That’s why I haven’t subscribed popup keeps me from viewing.

Please provide some more details in describing what is happening for your Event Videos. Specifically the click steps you took to produce the popup you mentioned. This issue was addressed some time ago and subsided.

Please post screenshots along with which cam and if it is subscribed to CamPlus Lite or not subscribed. What app version?

This popup comes up everytime that I open event on OG cam. CamPlus Lite subscribed. App Version 2.38(161)

The OG Cam is incompatible with CamPlus Lite. It doesn’t support it.

None of the new cams: V3Pro, PanV3, or OG Cams will support CamPlus Lite.

Sorry.I was just looking at the website and realized that. The popup is just so annoying and I can’t afford CamPlus right now. I’m on disability and can’t work. Thanks Anyway!

In the Account Tab, under Notifications, In-App Notifications, disable the In-App Notifications and Promotional Notifications and see if that affects the appearance of the popup.

Also, if you have an SD Card installed, you should be able to click the Playback button at the bottom to view the video locally.

I am not seeing this pop up. I always had “in app notifications” off and am on IOS App version and am using CPL.