Entry Sensors Not Listed In App

Installed entry sensor v2 with sense hub. Tested them. So far the features that work are hub chime and push notifications on open/close. It displays the door sensors on the favourite tab and device tab.

However when you open the monitoring tab (the shield) the sensors aren’t listed and don’t show up on the list of devices to add to monitoring.

I tried monitoring tab->away mode->settings->devices->refresh. The sensors don’t appear on any of those pages or after refreshing. Only my cameras and doorbell are displayed here.

The reason I want them on the monitoring tab is so that I can add critical alerts to the door sensors.

Why don’t the sensors show up? Why do only cameras show up on the monitoring tab?

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I am also having this issue. Since the recent update to their monitoring system I havnt been able to use my door or window sensors or even water sensors. They chime when the doors and windows open and close but thats it. I also pay for pro and nothing.

I am having the same issue what is the solution?

No answers yet from wyze

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