My video doorbell V2 will not record to the SD card or record or notify for any alerts. The last notification that I got from it was 9am on the 11th. The settings are all the same as they have been. I’ve reset it and checked the wiring it’s all good there. I’ve reformatted the sdcard from the settings in the app still won’t record anything. Checked the card in another wyze cam and it worked fine I have cam plus for the doorbell as well.
Welcome to the Forum, @BRiddle!
What does this mean, exactly? Since you have the doorbell attached to a Cam Plus subscription, I’d try hitting the Settings ➜ Reset Services button to see if that has any effect (if that’s not what you meant and you haven’t done that already). That might help with notifications/detections, but you’ll also want to re-check your selections in Event Recording ➜ Customize Recordings and/or Notification ➜ Manage if you’re sure that other notifications (and especially Wyze notifications) are working as expected on your phone.
I’m not sure what’s happening with the microSD card at this point. How do you have it set for recording? Can you confirm that it’s enabled? Is it set for Continuous or Events Only? Was the format successful? What doorbell firmware and app versions are you using?
I think checking the card in another Wyze Cam was a good idea. I’m still trying to figure out why one of my Cam Pan v3s doesn’t seem to record to microSD (doesn’t even show the vertical green recording stripe on the microSD timeline) even though that card works fine in a Cam v4.
I feel like I don’t fully understand what’s happening in your situation at this point, but sharing some additional detail might help others who wish to assist. What happened when you submitted a log and contacted Support?
Yes I’ve reset services and it did nothing. I sent in a report log and got a message saying I would not get a reply. The format was successful. I checked every setting it is still set the same way I had it when it worked flawlessly. Continuous recording is selected with record to sdcard turned on. I’m still receiving notifications from my other wyze cams and the sdcards are recording without issue on them as well.
Everytime I open the app the doorbell V2 says it is offline now as well. Once touch the power button in the middle of the image for it it cycles on and goes live. That’s from the device list. Then when I select the device to view it it is offline again and I have to press the button to reconnect again. Exit back to device list and it is once again offline. Sdcard still won’t record anything and notifications are still not working.
That’s the automated message from Wyze’s system whenever a log is submitted, and my understanding is that they receive so many logs that they’re often not able to address them all, and they (the engineers who receive the logs) generally don’t contact users. That’s why I asked about contacting Support, because when I submit a log my practice is to follow that up by opening a ticket with Support.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket
. - Click Yes, that is correct.
Repeat Step #3. (
UGH!
)
- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
Support will tell you that they don’t have access to the logs, but at least with a ticket you have some direct communication with Wyze, and supposedly the Support team can pass messages to the engineers.
It seems like an inefficient system and isn’t the most intuitive or customer-friendly way to handle things, I don’t think. I’m not making any apologies for it at all, because I think they have a lot of room for improvement, and they’re actively soliciting feedback now.
You wrote this earlier:
What does that mean? Was this a visual inspection of the unit and the way it’s connected, or did you put a multimeter on the leads/terminals to ensure that the doorbell is getting adequate power? At this point, my suspicions are running to issues with the transformer power and/or a failing Video Doorbell v2, so I’d go ahead and open a ticket both to follow up on the log and to get the ball rolling on a possible replacement.