A few months ago, I was having an issue where all my events were failed to be played with error 06.
I tried all the trouble shooting steps.
Power off/on the doorbell.
Removed and resetup cam plus.
Reset the doorbell to factory defaults.
Nothing. Support mentionned it engineers were aware of the issue and they would get back to me. Haven’t received an update since.
Fast forward to today.
The doorbell no longer even records any events.
Tried the same trouble shooting steps.
Still doesn’t record.
My doorbell is out of warranty. And for obvious reasons, I don’t want to buy another one to find out it doesn’t work. It really feels like a software issue and not hardware.
So I’m trying to get proper answers from people in the know. Is this software related and are there plans to resolve it in a timely manner? Or should I be looking at buying a competitors product and be done with this mess?
Quick update regarding this.
Seems like recording is now working. However, recording are stuck with the 5 minute cooldown and 12s video like Cam Plus wasn’t setup on the doorbell.
AI detection also doesn’t seem to work.
So basically working like a Cam Plus Lite subscription.
Again, tried all the trouble shooting steps. Removed and reinstalled subscription after clearing cache and rebooting both my phone and doorbell.
Bumping up this topic with the same issue, Doorbell v.2 with annual CamPlus subscription.
Cannot see doorbell through web app but doorbell appears live through the mobile android app. No recording/no events whatsoever. All my other cameras seem to record fine.
So sorry to hear about the hiccup with your doorbell recording. That’s definitely frustrating! It sounds like a real head-scratcher. Have you tried troubleshooting with Wyze support? Sometimes they have tricks up their sleeve that can work wonders. As for the Vivint doorbell camera pro, I’ve heard mixed reviews. Some say it’s the bee’s knees, while others think it’s a bit overhyped. Personally, I believe every device has its quirks, and what works for one person might not work for another. It’s like they say, “Different strokes for different folks!” I’d love to hear from fellow forum members about their experiences with doorbell cameras. Share your thoughts and let’s brainstorm solutions together!