Doorbell events are not playing back. Message is “Error (code 07)”. Live view works OK. Chime works OK. Blue light on the doorbell. No SD card installed. Wireless network OK. Restart device doesn’t help. All motion events fail with that message. Doorbell cam on Cam Plus. Removed device, then went …

I have the 07 error too. Latest firmware and did the login/out and restarted my phone … no joy. On a positive note I can download the video and play it on my computer so clearly it’s an app issue trying to read the file. My guess is that it has to do with 90 degree video rotation.

Wyze support told me a couple days ago to: If you have Cam Plus, please try removing it from your account and add it back. Afterward, try to access the playback feature. Afterward, force close the app. Then, power cycle the device. But that didn’t help. Nor has this procedure, which I have done…

Have the doorbell since February 6. Worked fine day 1, then error 07. Works fine on wife’s iPhone. I have android 10 on a new phone. Several tickets sent and still waiting response. Frustrating…

FYI, similar connectivity issues here on a new install from yesterday. Worked great for about 6 hours, now it’s losing connectivity constantly, and when I can get the camera to connect Live, bit rates are all over the place until it finally drops. It’s less than 20 feet from the wifi AP, signal stre…

[Screenshot_20210309-231302] [Screenshot_20210309-231726] [Screenshot_20210311-162233] [Screenshot_20210311-162310] 2days ago i was getting the 07 and now it’s 09 ,i did everything from reinstalled the app 2 phones, factory reset doorbell, no dice, live stream works, and recorded events from other…

Has not worked for me since installation 2 weeks ago. Other cams, v1 & v2 work fine. Plays back on my wife’s android with her account fine. I can download the video via share and play back with vlc video player on my android but get error 07 when trying through the wyze app. Opened tickets and s…

Check to see if there is a firmware update. No, it still doesn’t work BUT with the latest update the error code changes for 07 to 09. For some people they were able to logout of the Wyze app then log back in and have everything work. My results were like ONjOlt’s and the error code number just chan…

I posted a week ago about issues with poor connectivity. Another firmware update for the doorbell was issued this week and I applied it. Since then, connectivity has significantly improved, with less variation in bitrate. I made no changes to the router or to the doorbell power supply. Hopefully, th…

Note that the original issue here is not with connectivity, or ‘live’ view, but with event playback causing errors. Error 07, Error 09, or a continual spinner on hitting the event’s play button (with no playback). Connectivity, in my case, is not an issue - strong signal, and a V2 Cam is just above…

All firmware and apps updated and error has changed from 07 to 09 for me as well,

Doorbell event playback fails with "Error (code 07)"

Power & Lighting

GeoPuck May 10, 2021, 5:44pm 45

See this thread which also covers this issue:

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Doorbell event playback fails with "Error (code 07)"

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