Door sensors do not update status

Door contacts do not update status. Last connection was a week ago. LEDs on contacts blink when the door is closed but the app does not show a change in status. Tech support was not helpful. I’ve submitted multiple tickets and logs on this issue with no response.

Is there anybody out there?

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Have you tried replacing the battery? I have found that if the battery is weak the LED will still flash and the Battery will still say Normal.

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Replaced the battery in one of the sensors. No change. Deleted the sensor and tried to connect to it with the new battery. No change.

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Were you able to re-pair it with the hub? Did it install correctly?

No. The Hub does not see the sensor that has replaced battery at all. I tried to go through the pairing of this contact. The door contact does not pair or update status.

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