Installed the Video Door Bell Pro, works great for an hour and then stops sending anything. The doorbell appears to be working, but isn’t communicating with the chime. I moved the chime, it’s works again for an hour or so and then stops again. They both have 2-3 bars of service? Any suggestions before sending it back?
Welcome to the forum @shawnmsilvers!
Couple of questions.
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How far is the chime from the Doorbell?
It is suggested that the Chime should not be 30ft from router and doorbell should not be more than 30ft from chime -
Did you set the Doorbell up on 2.4Ghz or 5GHz?
The Video doorbell Pro is able to connect 5GHz
I’ve set so many Wyze devices up when I initially setup the VDBP… I forgot.
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The chime was originally right between, maybe 20 feet from each. Second time I moved it closer to the doorbell. I was originally on 2.4, then deleted and redid it on 5.0.
Kind of drawing at straws now… could still be a distance thing (Maybe). Not sure how precise the bars are?
When you set the devices up were they in close proximity or at their final destinations?
I wonder if you set the devices up in the same area as the wireless router, then moved them to their locations (as tight of a squeeze as you can get them) within the 60 total feet. If that would make any difference?
Are you on a mesh with extenders?
1st Installed Wyze doorbell worked intermittently for a short time and then died. It took many emails to convince Wyze the product was defective. Eventually got a free replacement. Now the 2nd Wyze doorbell, after working as expected for approx. 2 months, has died. I suspect due to extreme cold (1 deg F overnight). That’s cold but after 2 failures the Wyze doorbell seems to be in need of a re-design for quality and to handle low temps.