One of my outdoor cams is not properly detecting motion, so I reached out to customer support. I was just constantly told to submit logs, which I did and nothing ever progressed from there. Customer support was supposed to contact me after they received the logs - they didn’t. Then when I would reach back out, all I would be told is to submit the logs. The issue still isn’t fixed and I had to buy another camera and re-sign up for Ring’s recording service to have back ups for the faulty camera. I am definitely far less confident in Wyze ability to protect my home after this experience.
Anyone else having a similar issue with their outdoor cam not detecting motion?
