Can’t get over technical support for outdoor camera issue

Cameras
1

I’m disappointed that i’ve had 3 calls to Wyze help desk and can’t get a technical resource. After long call waits, I get a resource that is reading for a script of questions. They said they would raise a ticket with their technical support team for my outside camera not detecting motion events. They can’t give me a ticket number or a time when I will hear back. They can only say I have to keep an eye out for an email

It’s a brand new setup of the oudoor camera with Cam plus and SD card. They can’t help me

Has anyone else experienced support issues? Is there another route I can take to get the issue resolved or to get a new camera?

2

What are the issues and what are you trying to do?

Maybe you can find your answers here:

WCO2
WCO21919×894 168 KB

3

Unless I have the camera open in live stream in the Wyze app, it won’t detect motion and send me notifications . Even then, it’s inconsistent in when it detects motion. The documentation and support person assured me the app can be closed and I will still receive notifications, but I don’t.

I have an iPhone 12, iOS 16.1.2
I have Cam Plus and an SD card

Live stream works great! I’m not getting motion detect notifications, and that’s the whole reason for purchasing the outdoor camera

4

Are you seeing anything in the events tab at the bottom of the app? Or does that stop as well when you close the app?

5

Did you set notifications for WYZE on your phone settings?

Note
Note750×1334 106 KB

Wyze Note
Wyze Note750×1334 98.8 KB

App Note
App Note750×1334 74.9 KB

Is detection motion on in the app?

Dset
Dset750×1334 152 KB

Detection zone set?
Zone
Zone750×1334 161 KB

Is your area to be recorded in the PIR Zone (Green) on the bottom area.
PIR
PIR750×1334 180 KB

6

I checked all that and it still doesn’t work.

7

So I’m basically stuck now. I’ve tried everything suggested in the forum. Have had numerous email exchanges with technical support and we tried everything.

Should I just throw all of it away and try another company or is there any hope of a resolution? I’m invested money and about 20 hours of my time in this. It shouldn’t be this complicated

8

I have two of the outdoor v2 and they are sending motion notifications regardless of the app running status.
Are you finding anything in the events history?
I question connectivity status on mine so I have a couple of rules to force a short video to be captured a couple of times a day. They also show in the events history with automation tag.

I’ve had Wyze support team suggest a few times for various issues on my 20+ Wyze cameras that I delete the problem camera from my account and then add it back. It hasn’t solved all problems but it has resolved a few. Need to re-add it Cam+ also after re-adding it.

You may also want to try reformatting the SD card and also trying without the SD card.

I haven’t had the same issue as you so I can’t say that these suggestions will help but they’ve helped me with different issues.