All cameras are online, but on the device grouping/preview screen, one camera shows as device offline every time and does not refresh. The camera is online because of I click on said camera, I can view the feed real time.
Restarted that camera remotely.
Cleared cache on the Wyze app
(I do not want to remove/reinstall Wyze app I case I loose something. The cameras are 500 miles away)
Thank you so much for the MAC number. We are going to find the root cause and fix this issue. If you don’t mind, when you can access the camera, could you get the SD card log from your offline V2 and send the TUTK_log_xxx.txt file to firstname.lastname@example.org? I will really appreciate that!
To get the SD card log, you can pop out the SD card and re-insert it into the camera. After two chime sound you can take out the SD card. On a PC/Mac with a SD card adapter, please put your card inside and send me the log_xxx.txtt file under SD card root directory.
Well that’s bad,that’s why it does work due to your useing a cellular carrier…did you know that alot of cell carriers block ports we never use that crap at sites,we use 5.8ghz to get internet to some of our sites,that way we have control 24/7