I’m not sure if this will get seen by Wyze, but I need to pass this on. I bought 4 Pan Cam V3 and an annual subscription and could not find the subscription on my account ( Duckdotcom address). So I bought a second subscription, which also did not appear on my account Contacted support and discovered the purchase were linked to my Gmaildotcom address. Requested to see if the subscriptions could be linked to my Duckdotcom account and set to run sequentially.
So this is the response:
Oct 18, 2023, 8:34 AM PDT
Orders associated with email@example.com. have been cancelled
There are no refunds issued upon cancellation
Tanvi | Services Manager
Now I am out $199.98 dollars for prepaid subscriptions. How does this happen?