Replying here as something of an apology/pay-it-forward to Wyze.
They actually did come back and offer me a $30 gift card as a round-about way of sorta making up the problem to me. A perfect solution? No, but it was better than nothing, and it was the equivalent of 3 months of home monitoring which was on par with the offers Amazon and others had at the time.
Ultimately, I’m glad I stuck with Wyze because the cameras and monitoring hub have genuinely been better than I could have hoped. I’ve had some detection issues where my cameras just kinda… stop detecting? But it’s nothing that a quick reset/reboot hasn’t been able to solve so far. My biggest concern is this happening at night, but to mitigate that concern as best I can I’ve set an automation for the cameras to reboot every night at midnight. They should always be as fresh as possible for the nighttime rapscallions. Other than that, event notifications are fast and my live feeds load WAY faster than my Ring camera does. From an overall performance standpoint Wyze has been super impressive.
The only BIG issue I’ve had is in trying to send videos from my iPhone. Trying to do so literally “bricked” my iPhone’s messaging to the point that neither ATT nor Apple had any idea how to fix it. Had to reset the phone, and then found other threads here on the forums of users having the same issue. Just kinda crazy to me that this has been, apparently, happening for years and Wyze hasn’t figured it out. It kinda sucks too cause I got some real cute squirrel and raccoon videos I want to annoy my friends and family with :*(
So, all in all, happy customer. Wish I would have gotten what I paid for or just bought the hub from Wyze directly and gotten a full year of free monitoring, but oh well. I just hope the company continues to be successful and innovate. Or if the plan is to eventually sell the company, I hope it gets purchased by someone that plans to continue improving upon their ecosystem.