Ok the starbucks thing made me laugh!
I have the wyze cam v2 that just quit working. On inspection I noticed the light was solid yellow, so I did all the troubleshooting like rebooting, new power sources, etc. The camera will make a click noise on powering up but the solid yellow never changes, whereas a properly functioning camera will enter connection mode, the light blinks, you press setup, etc. That does not happen. I’ve flashed firmware version after version after version per their requests. It’s not like this is a super expensive piece of equipment but I paid money for it and they state a warranty of 1 year so I am holding them to that promise.
I bought a 2 pk, they have worked fine until one of them stopped working about 2 months ago-yep that’s how long I’ve been trying to get a solution from wyze. At one point one of the tech support folks informed me that my actual Home Depot receipt wasn’t proof enough!! And told me to take it back to them for help. Home Depot would have laughed me out the door had I shown up with a 9 month old purchase asking them to make it right…
It’s really irritating in that they just keep going on and on with the same loop of information. It is likely that they are not even actually reading my replies in detail because their replies are just repeats of previous ideas to fix the camera.
I just got through going over the dhcp IP assignments for my network, I can see all of my connected equipment, but not this one camera. I’ve cycled it several times in hopes of picking up this info.
The MAC address should not be a block in the way of taking care of a faulty camera. I would think they could take this camera to the tech shop and someone who builds these can “find” the mac. If they cannot do this then I believe they need to get out of the technology field!