Bad Customer Service - is Warranty Returns an option?

We recently ordered a Cam Pan, and it will not recognize the SD card. I went through the forums and tried every trouble shoot woh no luck. I submitted a warranty return ticket to Wyze last week with NO response! In fact, they resolved my ticket without even contacting me!! I want to return my defective camera and get a new one. However, with the horrible customer service, might return all of my cameras. NOT a happy camper!

Anyone else experience this?

Hello @williams.kathleen82 and welcome to the community.

I am sorry you are experiencing issues with your Cam Pan and with the support channels. If you could post your support ticket number here I can try and get someone from WYZE to follow up with it.


Welcome! Are you by chance using the beta app? Sorry about your issues! Jason will get things rolling for you. :slight_smile:

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The ticket number is Wyze Ticket 576559. Thank for helping! I want to be able to use record on the camera.

I am still working at getting someone to look into this for you, I have not forgotten lol.


Hello, is there any update?

I am SUPER sorry about my delay getting here. I’ve been pretty backlogged and that one’s definitely not on Jason. I’m going to send you a replacement since you’ve already had to wait so long instead of making you go through the normal process.


Oh, shoot. I see that you have two different addresses on this order. I’m going to send you a message so we can confirm which address you want me to ship to outside of the public eye.


Thank you so much for your help!

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You’re welcome! Thank you for your patience. :slight_smile: