Welcome to the Wyze community @goldendogs3!
I’m sorry about this experience!
This is primarily a user forum, it’s not constantly monitored by Wyze support. I would suggest calling support, sometimes you can get a better response. If the phone is busy, try calling later in the day.
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Also, do you have a support ticket number?
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