Custom Sound App Notifications?

Wyze App
,
1

Hi,
Since a recent App release upgrade (3.8.7) I can no longer choose my own sound for the push-notifications.

I am only given the option of 3 Wyze-preinstalled sounds and the device’s system sound.

The Wyze sounds are hardly audible. These are no alarming sounds.

How can I have the option of setting a sound of my own preference, just like it was before?

Thank you.

2

Welcome to the Forum, @ccostis! :slight_smile:

You didn’t mention which Android version you’re using or how you’ve tried selecting your own preferred notification sound in the past, but you could see if something like this might work (I’m doing this on Android 13):

  1. Long-press the Wyze app icon in your mobile device’s launcher.
  2. Tap  App info in the pop-up menu.
  3. On the App info screen, tap Notifications.
  4. On this next screen, look at the list of notification channels to see which is generating the most notifications. In my case, it’s the Wyze Sound 2 channel, so I’m going to tap that. You should tap whichever channel is generating the most notifications for you.
  5. On this next screen, scroll down to Sound. On my phone, I’m currently seeing “App provided sound” beneath that. Tap Sound.
  6. At this point, you should be able to navigate to other sounds on your device and select what you want to hear for this notification channel.

If that doesn’t work, then please report back with more information about what you’ve attempted so far and what phone and/or OS version you’re using.

3

Hi Crease!

Thank you for being very helpful.

I am currently on Android 14. We do not get the same App behaviour.

I can navigate to the (now) in-App notification sounds selection, and get this menu:

Screenshot_2025-11-28-12-08-43-896_com.hualai-edit
Screenshot_2025-11-28-12-08-43-896_com.hualai-edit1080×2302 115 KB

but if I tap on the Wyze Sound options, I get no next screen for doing any changes (the way you describe it).

BUT, I experimented a bit today, and I tried it like I did in the past; that is, via the Android OS settings for the Wyze App, by choosing the Notification sounds. Now, in my current Android 14, I can go to

“Wyze App Info” => “Notification Categories”

where I have “WyzeMessage” and “Wyze Sound 3” sounds. I set my own sound file for both of them, and that made is work. Even if in the in-App menu I have option “Wyze Sound 2” or whatever.

In effect, it seems like:

  1. the in-App function for customizing the Wyze Sounds does not work
  2. setting the notification sounds via the OS overrides the in-App selection

I hope my feedback helps in resolving this issue, if it happens to be a general compatibility issue with Android 14.

Many Thanks!

4

That’s because I wasn’t describing in-app behavior in my suggested steps. Based on what you wrote later, your Android version isn’t the issue in this case, but it’s good to know for reference and to rule it out as a culprit.

Those are the steps I was describing above, making any changes in Android’s OS-level notification settings for the Wyze app, not the Wyze app’s in-app settings that your screenshot shows. I think you misinterpreted what I wrote previously.

It shouldn’t be. The same thing I described doing above on Android 13 I’m also able to do on another phone running Android 15.

Regarding those points:

  1. I don’t think this is correct. Wyze’s app-provided sounds do sometimes break when the app is updated. In my experience, I’ve been able to restore the app-provided sounds (if I choose to use them) by uninstalling and re-installing the Wyze app from Google Play Store. Based on other things I’ve read online, this experience is not unique to the Wyze app: Other Android apps that are capable of using app-provided notification sounds sometimes have that feature stop working following an in-place update. Uninstalling and re-installing the affected app seems to be the accepted solution. (Typically my practice for this is to uninstall the affected app, reboot the phone, install the app again, and then reboot the phone again. It’s a cumbersome process, but it has restored the functionality of the app-provided notification sound feature when I’ve wanted to fix that.)
  2. That is correct, and I believe it’s one of the benefits of using Android, because Android gives users that flexibility for selecting their own sounds for apps’ notifications. This is also one of the things that makes troubleshooting notification issues on Android so vexing, because notifications can be controlled at several different levels. That’s one of the reasons I wrote this previously:

In any case, I’m glad you were able to get this resolved. In the future, I’ll try to be more clear that the instructions I was writing were specifically for changing Android settings and not Wyze app in-app settings.