We updated the firmware yesterday and now the cameras wont run on our lobby TV.
We use TinyCamPro BASED ON THE RECOMMENDATION FROM WYZE BEFORE we purchased the cameras. Bit now when we call, the lazy wyze staff says iyts a tird party ap and not their fault. Hello? You told us to use the ap.
So you relwase a crappy, hapf baked firmware update and if your customers are stupid enough to trust you, you break their system them blame someone else.
What a crappy, lazy, unprofessional approach.
Why on earth dont you have your own damn ap? You make secuity cameras?? Want to try to enter an email and passowrd on a smart TV multiple times a day? It has no keyboard or pointer so we have to push 500+ buttons to enter all that info.
The web interface drops repeatedly daily. So haging to reenter that info that way, multiple times a day shows how ignorant wyze staff is to using thier own products.
How about testing your coding before release? How about creating your own ap since you product NEEDS one? How about not misleading your customers to use TinyCam only to gasslight them later.
What a pathetic, cowardly and LAZY approach.
Going to rip out your [Mod Edit] cameras and throw them away if you are going to release crappy software that breaks them and then scold or lie to your customers.
Didnt know that was an option. i spent over 3 hours on the phone with them asking for help. none of them offered that (or any other) solutions. They just lied and gasslighted me.
So yea, i blew my fuse when the company provides FAR less help than their users.
First level support stinks with most companies these days, everything is outsourced. It is incredibly frustrating. But keep in mind this forum is fellow users trying to help each other out. You’ll often get better help here, but for the most part nobody here works for Wyze.
Tiny Cam is a 3rd party application, and as such you basically need to confirm with them that any updates to firmware are supported before rolling out those updates (and test it with a single cam to confirm also).
There are other options too:
A tablet running the Wyze app connected to a TV - the limitation here is you can only display 4 cams at once.
Wyze web view connected to a TV (running off a mini PC or something with browser support), but this requires a subscription. It does allow more than 4 cams to display at once ** edit - apparently the latest web view, this is no longer the case, it is limited to 4 also….
For the most part, either of those solutions will help ensure that firmware updates (and security updates etc) are supported, with a couple of exceptions:
-For option 1, to run the latest firmwares, you need the latest wyze app, which means the tablet must be 64 bit (hardware AND OS).
-To run the 4k cams, the OS and hardware must support the HEVC CODEC - which any tablet running the latest Wyze app (option 1) should, but browser support (web view/option 2) is more picky and requires a bit of research to confirm. This one doesn’t apply to your v3 cams, but if you ever upgraded to 4K cams it would come into play.
With the RTSP firmware that is in Beta, that will open up some more options too.
I don’t believe this is currently the case, at least not for users who are seeing the updated Web View (I haven’t yet seen it):
I suspect this is going to be like the issue with the v4.52.9.5332 firmware for Cam v4 breaking tinyCam Monitor streams, and users are just going to have to wait until that developer releases an update in order to stream in that app (or flash older firmware). Maybe once the RTSP-enabled firmware is more mature and available on more Cams, that’ll be another way for users to have more choices for viewing 4+ Cams, but that’s an evolving situation.
Yeah @Seapup let me know about the new 4 cam limit in web view, wasn’t aware of that (not sure why they’d do that when people are intentionally using web view to overcome the 4 cam limit of the app). I’m guessing it is to cut down on bandwidth costs.
Still dont understand why WYZE doesnt have their own ap. Their camera product streams on computers, but drops signal on my computer when i watch remotely (and i have amazingly fast internet) a few times a day.
Navigating to a keyboard and punching in our username and password take like 10 min and it wont save. Just a SUPER frustrating experience and when we conveyed that to wyze, they suggested we use TinyCamPro
But if you make a security camera, you need a web ap, simple as that. Since wyze doesnt (im sure to save money) WE (the customers) have to come up with solutions to the problem wyzew caused by lack of forsight.
Then to have the tech support staff be so arrogant and accusatory when its bad coding.. Avoidable and an indication of how the company views their customers.
Take a look at the beta firmware for the v3 with RTSP support. That opens up a whole new range of options. It isn’t final yet but people are using it and it seems to be working pretty well.
But you also have to keep in mind, these are wifi cloud/web based cams. I would not consider them security cameras regardless of what Wyze and similar companies want to say.
That’s actually been released to the production channel as of a few days ago:
There was no change in the version number from when this was in beta, so I presume it’s the same firmware. Since @david42 didn’t mention a particular firmware version earlier in this topic, I would guess that it’s probably this one.
In order to use the new RTSP feature you need to enable it on the cams via the app and set up the credentials, then point your viewing software to that.
I’m not sure if tinycam supports RTSP or RTSPS (been years since I played with it) but there are many apps that do. Preferably use RTSPS if you can get it to work as that’s secure.
The cameras we didnt update continue to work fine on TinyCamPro. Its only the Wyze cameras we updated the Firmware for that no longer work. Ergo its the crappy programing done by Wyze that broke things and needs to be fixed by wyze.
The owner of TinyCam has already stated he will fix it and release a fix as soon as he is done testing. The same information was posted here above. I think the new firmware as with many other releases have newer security programing which may cause issues with third party applications.
