I ordered the COVID 19 test kit on Jan 3rd 2022 and as of March 17th 2022 it is still showing “Shipping Label Created”. I tried to post a review and they deleted it. No way to get a refund. VERY POOR DECISION WYZE. I have 10 various cameras, two doorbells, and cam plus service. I’ll be replacing all of this with another brand (I just have to do my research so I don’t get screwed again). Let me know this was a mistake or something and make it right and all’s forgiven. I really want to like you guys but this was just WRONG!
Welcome to the community @bobgemail . Sorry to hear you are having an issue.
I would reach out to Wyze directly, here is the contact info:
Welcome to the Wyze forum @bobgemail.
Note that this is a user to user forum. Not sure if you are looking for a platform to vent of if you are looking for Wyze support,
If looking for support you can reach out to Wyze here
Contact your credit card provider and charge it back. This is egregious, screwing with people’s health concerns. 2+ months, this is beyond bad faith. I’m convinced that Wyze uses the “Shipping Label Created” excuse to avoid refunds - it’s a fragment of a bogus piece of “evidence” that they attempted to ship and it’s BS. Wyze is an ambitious young company with absolutely no wisdom, making terrible business decisions aggressively.