Has anyone else been having trouble with your Wyze sense items going offline a lot recently? My motion sensors seem to be doing fine, but I have three contact sensors between two different houses that have all recently started going offline and staying offline. A reboot of the camera with the bridge will bring them back online but never for long.
I spoke with support but nothing has seemed to help, they just keep going offline and staying that way. If it were just mine at my house I’d think I had an issue with my device, but two others I keep an eye on at my grandparents house to help them out are also having the exact same problem and it started at the same time.
An easy thing is to setup nightly or ever two days, timeframe of your choosing, camera resets with scheduled rules. I have my camera with the bridge (all cameras actually) restart every night. If your motion sensor is fine, I bet the issue is between the bridge and the contact sensors, rather than between the bridge and the camera. How much is between the contacts and their bridge?
I have had sensors for almost a year just within the last few week, they are going off line. Restart the camera with the bridge they will work for a while then back off line. Nothing has changed on my end. Seems to be a problem that started maybe after one of the last firmware updates.
Hi jssmith. I had the same problem recently. Although the app reports that the battery is normal, I took the sensors down and tested the battery voltage with a multimeter, and they were almost dead, about 0.4 volts when they should be 3 Volts. I replaced the batteries and I was back in business. In my experience, the battery level reported by the app cannot be trusted. Hope this helps.
Thanks for the information. I ordered new batteries yesterday. As soon as they get here I will install them and see what happens
There is nothing between contacts and their bridge at all. Both in the same small room, both have a clear line of sight to the bridge.
Nightly reset wouldn’t help much because they go offline within a few minutes, a few hours tops, of a reboot.
Battery suggestion I see below may be the problem… I may be trusting the “battery normal” feedback from the app too much.
I guess I’ll need to swap the batteries, then! Here’s hoping. I actually have a multimeter on me as well, I’ll follow back up with what mine is reading.
That said, how come rebooting the camera/bridge brings them back online for a short while? Wouldn’t a power issue just keep it offline regardless of the bridge rebooting?
Unfortunately I don’t think the battery is my problem. Multimeter reports a full 3 volts from the battery on the device in question.
Hope it works. All I can state as indisputable fact is that the app was showing battery level as normal, when they were actually dead. I would be curious to know whether anyone has ever seen or can post a picture of their app reporting a battery level as low. I have voiced my concern regarding the accuracy of the app to Wyze but have not heard back yet.