Are they working on the inability to connect new cameras with pixel phones? Every time they do an update all my cameras have to be reset up which is a PITA as it is. But bc I have a pixel phone it takes me a few days to get a hold of a family members phone to redo everything exacerbating the issue. It makes it this WHOLE production and keeps me from using them effectively for sometimes extended periods. I dread doing anything with the settings like trying to reconnect them to a different network that may be stronger because if it has to be reset it triggers a whole thing. It’s driving me insane. I’ve had them over a year and was told they were working on a fix but I’ve seen posts from 3 years back, same issue and still no resolution!
I use a Pixel Phone and have no issues with my cameras, updates, etc.
Can you provide the following:
- Camera models you are having issues with?
- Pixel Phone you are using?
- Wyze App Version?
- Did you contact Wyze and submit a log?
Also, I have found that you may be able to get around the issue by following these steps on an Android device / Phone:
- Start the app
- Go to the Account area
- Go to the App Settings area
- Clear the Cache from there
-Then-
- Shut the app down by swiping up on it
- long press the Wyze App and select App Info
- Go to the Storage and Cache location
- clear Chche from here as well. Do not clear Storage
- Back out one menu and do a Force Stop
- Shut this window down by swiping up.
-Finally-
- Restart your phone
- Go back into the app and see if things connect and work