Connection failed. Could not load event

Cameras
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1

Screenshot_20241101_161107_Wyze
Screenshot_20241101_161107_Wyze1080Ă—2340 196 KB

Since the last update im getting a reoccurring message when trying to view events:
Connection failed
Could not load event.
Check that your WiFi signal is connected.

My wifi is excellent.
Cant figure out how to resolve this.
I pay for annual for 5 cams and am considering switching to different cameras/company at this point, nothing is resolving this
Any advice?

2 Likes
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Welcome to the Forum, @dillonsmom2006! :wave:

I’d recommend providing more details as a beginning step. You mentioned “the last update”, but that doesn’t really tell us if you mean a Wyze app update, a Cam Pan v3 firmware update, both, or something else. Providing more detail here will help other community members to better advise you.

Having said that, since you mentioned that this is a recurring problem, I wonder if you’ve submitted a log and opened a ticket with Support. There have been some known issues with Cam Pan v3’s ability to maintain/reconnect to Wi-Fi that some recent firmware updates are supposed to address, and that’s one reason knowing your firmware version is important. If you’re current with that, then I’d definitely submit a log the next time you’re able to reproduce the issue:

I’d follow that with a Support ticket. This is how I prefer to submit tickets:

  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct.
  4. :point_up: Repeat Step #3. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. Click No, I do not like chatbots.
  6. Click This is about a product.*
  7. Click Other.*
  8. Click Create Ticket
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

Doing that much should at least keep this issue on the engineers’ radar in case the Cam Pan v3 connection issue continues to be unresolved.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

2 Likes
3

I’m having the exact same issue and so frustrated. I’ve also signed up and paid for Cam Plus. The app confirms I’m subscribed and paid until Jan 31, 2025 but it will not let me select detection of a person from the doorbell, I can only do motion. I’ve deleted the app and reinstalled. I’ve reset my internet, which is not having any issues. Firmware is current with version 4.25.1.333.

4

Same problem here. I just received my Wyze Cam Pan v3 cameras yesterday 12/5/24 and the one I set up seemed to work ok. Today I have the same issue as above. Firmware Version 4.50.5.1318 it says up to date. App version 3.2.7.595 also says up to date. I am using a Samsung Tablet A8. Wifi has been restarted several times, powered camera on/off several times, unplugged it. Restarted app several times. Restarted tablet several times. Still no change. No events will start or play.

5

I’m having the same issue with one of my cameras, Pan Cam V1. I tried a factory reset today and that didn’t fix it. Hoping they release an update to fix it soon.

6

I heard back from support after I had already reset my camera via the button underneath it and added back to my account.

Here’s what support told me to do:

…unplug your Wyze Cam Pan v1 from the power outlet, allow a duration of 5-10 seconds, and then reconnect it.

Additionally, please proceed to forget all Wi-Fi networks on your device, restart the device, and reconnect to your 2.4 GHz network.

I unplugged it and then went into the settings of that camera, scrolled to the bottom, and selected “Reset Services”. This is what I believed fixed my issue.

2 Likes
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Welcome to the forum.

Glad you achieved success.

1 Like
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I have the exact same “connection failed” error, but what’s even stranger is that while it claims to need a restart (which does nothing, even after unplugging for a few minutes) is that it keeps recording events. Immediately after recording an event it still shows to be offline.

9

I have the same problem. My WiFi strength is excellent. Firmware version 4.10.09.3006. Pan Cam 3.
I’ve rebooted it and restarted services and I still get this error on several pan cams v3

IMG_4220
IMG_42201242Ă—1788 147 KB

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Make sure you have the latest app version. Bear in mind a “strong” signal at the cam does not necessarily mean a clean and usable one.

Which OS are you using? IOS 18 has a new requirement to allow “local network access” to view live stream. Android shouldn’t have anything like that, unless they’ve added it recently.