Wyze color bulb update fails. Cannot reset to factory state. Called customer support and wasted 30 minutes listening to dozens of people shouting in Vietnamese. Could not understand 50% of the support person’s “English”.
Conclusion: the device is a waste of time and money.
Can you still control the bulb in the app? Turn the bulb off via the app then try the update again.
Yes, I suppose I could have done that, but my objective in swapping out incandescent lamps was to simplify my life, not to add a new layer of complication; so I have replaced these fussy bulbs and their constant firmware updates with a competitor’s units at a third of the cost.
How old are your bulbs? What firmware is on them? There hasn’t been a firmware update for these in 2023 yet.
I’d be interested in your source for a third of the cost, as all Wyze users would be. That’s what attracted most of us to Wyze. 
