Color bulb changing to blue all by itself

[sdfish13]

Color bulb changing to blue all by itself.

[Crease]

Welcome to the Forum, @sdfish13!

What did Support say when you contacted them, and what other detail can you include about your problem? Without more information, I wonder if you have a Bulb Color that’s going bad and might be eligible for a warranty replacement. See these topics:

Blue bulb .. bad?

I presume this is a bad color bulb. I cannot get it to white. It was working fine for 6 months. Sad, it is in crawl space on far side of house from entrance! [Screenshot 2025-02-11 at 1.06.06 PM] Interesting. I just did a little more testing at 5% brightness it works fine. When I turn up the brightness it goes to blue. So fix, is “Don’t turn up the brightness”. I will be deleting this post shortly. [Screenshot 2025-02-11 at 1.18.40 PM]

Color bulb randomly changing to blue or orange?

Hello, we have a bunch of wyze color and also some ‘white’ only bulbs. We’ve been having two bulbs randomly changing to blue… then back to white. We now have a second bulb doing it… does this mean they are going/gone bad? color bulb version (enrolled in the beta too): 1.2.0.509 app: v3.3.5 (b612)

Wyze Color Bulb Issues

My Wyze Color Bulb keeps flickering and switches out of current color state to a low white/yellow light color. I’ve reset it, changed wi-fi, changing lamps, plugs, etc. a lot, and it’s still not working. Need help! Thank you in advanced.

[sdfish13]

Haha. Iv spent maybe 3 Hours A few different times with support.

[Crease]

That didn’t really answer the question about more detail regarding your experience, but if you purchased the Bulb Color less than 3 years ago from an authorized retailer, then Wyze should offer to replace it. They’ll likely want some information (the problem device’s MAC address, screenshot of date of purchase if you ordered from Amazon or bought it from another authorized retailer, etc.), but the replacements usually process pretty easily if you can supply what they’re requesting.

[tc10]

This is what they did for me. We diagnosed, it was within warranty timeframe and they sent me a gift card for value of the bulb.. elapsed time was a day or two. I started on the chat, it was passed on to email support who helped in a timely manner.

[Crease]

It was an easy replacement for me when I had one flake, too, and I did that all via e-mail after initially creating the ticket on the Support Web site.