Over the last few days i’ve tried to work out with support on how exactly I get my 2 outdoor cams to backup to the base, and ultimately prove the data is there, by playing back, whats been saved TO the base.
Tickets: 2299965, 2299662, 2296610, 2294782
There seems to be quite a bit of confusion on what works and how.
Firstly, the sdcard in the base MUST not be anything but a 32GB.
Now although the site now sells a 128GB card and implies it WILL work, it simply doesn’t. Also, other sizes of cards “MAY” work… but haven’t. At least not with my rig.
Support seems to flip back and forth and really needs to have knowledge transfers on what should be told to the public and what shouldn’t.
In the above for example, we spent hours realizing that I cant use my 256GB card in the base and that i’d need 32GB. I then immediately went to their site to purchase it, when I saw that 128GB cards are now available. I asked about this to the tech and they confirmed the base now works with that!
So I bought it.
When that didn’t work the new tech said it doesn’t work with anything other than 32GB in the base.
Now I have a 32GB in the base, 128GB in one outdoor cam, and 256GB in the other.
All seem to recognize the existence of their respective cards and enabling backup to the base is now available and set on both cams.
Now after a day of capturing events I’d like to prove things are working as expected.
How do I verify data has been backed up to the base, and how do I view it?
As for the cameras, in order to view the backed up data, i’m assuming I would open that cam then choose More/Album and see the saved recordings. But theres nothing there. Just 4 empty placeholders for “photos”, “videos”, “time-lapse” and “scheduled recordings”
But then how do I play back what was recorded on the base?
I love the idea of these wireless cams, but if they aren’t backing up to the base, once someone walks away with the entire cam, they have a brick, but with possibly the only data that was recorded (if it was recorded there at all)
Any clarity on this process would be greatly appreciated!
Cheers
Ty