I subscribed on 2/21 for one outdoor cam and apple receipt charge of $19.99 was confirmed. Yesterday I subscribed cam plus to a v2, I just got the confirmation of apple receipt charge of $39.98.
I have only 2 cam plus subscriptions.
I suspect you need to call Apple, but this is a user-to-user forum and not a support site for Wyze. If Apple can’t help, then:
Customer Support
There are many ways to contact Wyze. Their phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site.
They’re open for support between 4 am-8 pm PT Monday through Friday, and 8 am-4 pm PT Saturday.
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Thank you so much. I’ll contact apple first.
Yesterday after the v2 cam plus subscription, I saw this v2 and the outdoor cam were checked for the cam plus account, but then, there is a red circled “1” right above the cam plus accounts, it is indicating that there is a license available to be assigned. I don’t know what that is, nor do I know what to assinged it to, I don’t even know what is this license for.
Now I’m thinking back on it, maybe because wyze charged me subscription 3 times, so there supposed to be 3 devices to be checked under my account, since there is only 2 devices checked under my account, so this “license” is a cam plus subscription intended for a 3rd device.
I think this is what happened. I’ll let apple know about this and if they can’t help, I’ll contact wyze with the number you gave me. Thanks.
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