About a week or so ago I started getting the error message " It looks like your adblocker is blocking our kaptcha service." when trying to logon to both the store and the forums. Disabling my adblocker isn’t working (my guess is because it’s the kaptcha site which I would need to disable the adblocker for that URL) I’ve gone through the page source and tried disabling my adblocker for all the URLs in the source that appear related to the kaptcha service and still no joy.
Not sure what changes you made recently, but I didn’t have this problem before, and I’ve NEVER seen this issue using a captcha service on any other website. At the moment the only way I can login to Wyze is to use Edge since I don’t have any adblockers installed there.
I don’t hit the store up much - I do get a warning there - but I’ve never had an issue using this forum with Fennec (mobile Firefox) and uBlock Origin.
Guess I should have specified, running Firefox with uBlock Origin, tried clearing the cache for both wyze and kaptcha, no joy.
I don’t discount that the issue could be on my side, obviously it works when I try in Edge (or for that matter Firefox in Incognito mode which as all plugins including my adblocker disabled, and a fresh cache). But I was just on both the store and forums a week ago without issues, and then all of a sudden it was asking for my login again. Since I hadn’t cleared my cache at that point that usually points to a change on the server side, and that’s when the issue started cropping up.
Not a huge deal really for me, I don’t post on the forums that often, if anything it’s mostly a heads up for Wyze (maybe I should have opened a support ticked instead?) since if I’m having this problem, it’s possible/probable even that a change they’ve made recently (or a change their captcha provider made) that potential customers are having this issue as well, and is potentially costing them business.
I must correct my statement. I just went to check and perhaps share filter settings with you and noticed I actually have uBlock Origin turned OFF for this forum site.
I’ve tried turning off uBlock Origin for this site, and for the main site so I can login to the store, I’ve cleared cookies, I’ve tried using Incognito mode with uBlock Origin disabled for all sites. I get the same error every time, complaining that my adblocker is not compatible with their kaptcha service.
For me, this occurred after I had added Norton’s antitracker extension. I don’t use Edge all that much so I removed the extension and just use Edge for anything that uses captcha.
I’ve noticed the same issue with Chrome for months. I haven’t found a way to use Chrome to log into Wyze.com. I’ve gone into settings and enabled ads and adjusted other settings under privacy such as site settings and still no joy.
This is a Chrome problem because I can crank up MS Edge and log into Wyze just fine.
I couldn’t even log in to comment here without having to use Edge.
Interesting. Although I use FireFox primarily at home (except for Web live view which does not work well on FireFox), here at work I have to use Chrome (well, I could use Edge or I.E., but I avoid MS browsers like the plague). I have never had a problem using Chrome here or for Web View on my laptop or desktop at home.
