Can't connect to my camera remotely to watch Live Stream

[catherinev528]

Hello,

I just got the camera and i cant connect to my camera remotely to watch the livestream i can only do it when I’m home connected to the WiFi. I’m using an iPhone

I need help on how to solve this. The point of the camera was for me to watch when I’maway from home not when I’m home.

Thank you!

[Newshound]

Please join the main conversation here:

Live stream not hooking up to Cellular data

All for those who are encountering issue can you send your logs so our team can look at the mac or log of the device? Here are the instructions to send us your app and/or firmware log: In the Wyze app, go to Account → Help & Feedback → tap ‘Report an issue’ at the bottom of the page. After you report an issue (like dbhoover and venom400) , in the Subject field, enter your ticket number: {#XXXXX}. In the Details field, just say “live stream not hooking up to cellular data”. Make sure to lea…