Cannot get my wifi chime to connect. No box labeled "I Heard 'Ready to Connect" available on Android set up app

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My wifi chime disconnected after an adroid OS update on my Samsung Galaxy S25 Ultra. I deleted the device from my Wyze Android app and tried to set it up again (which is what I have done in the past when this happens). However, when I get to the step where it says “Press and hold the Reset button for 5 seconds,” I do not get the box that says “I heard Ready to Connect,” and the Next button at the bottom is greyed out.

The chime is meanwhile saying “ready to connect” over and over. Therefore, I don’t have a chime.

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Welcome to the Forum, @mullover2! :wave:

What Wyze app version are you using, and how are you attempting to add Wi-Fi Chime? Using Wyze Android app v3.11.5.764, I can navigate from the  Home screen to  ➜ Device ➜ Home ➜ Wyze Wi-Fi Chime ➜ Next ➜ Next and see the screen where the app shows me the “Ready to connect” prompt with the checkbox and a green Next button once I check the box .

If the app seems to be the issue, then I’d try clearing the cache within the app and at the OS level. If that doesn’t resolve it, then I’d try clearing the app’s data, as well, in order to refresh your account information on your mobile device. If that still doesn’t fix it, then I’d try uninstalling the Wyze app, rebooting the phone, re-installing the Wyze app, rebooting the phone again, and then launching the Wyze app to try the device add procedure once more.

This is how I tend to clear my Wyze app caches on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to  Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Swipe the Wyze app out of the running Android apps.
  3. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap  App info in the pop-up menu.
  4. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  5. Tap  Clear cache on the Storage screen.
  6. Back up one screen (back to App info) and then tap  Open to re-launch the Wyze app.

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform. If using iOS/iPadOS, you should be able to clear the in-app cache with Step 1, and that may help.

Sometimes I stop at just clearing the in-app cache, and often that’s sufficient, but occasionally I’ll clear the OS-level app cache, too.

This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to  Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Navigate back one screen to Account and tap Log Out at the bottom.
  3. Swipe the Wyze app out of the running Android apps.
  4. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap  App info in the pop-up menu.
  5. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  6. Tap  Clear cache and  Clear storage on the Storage screen.
  7. Back up one screen (back to App info) and then tap  Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.

What happens if you try something like that?

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Thanks so much for the detailed reply. I actually got it to work when I realized that my IPad could also run the Wyze app. I used that instead of the Android app to make it work.

The problem in the Android app was definitely due to the “I heard Ready to Connect” box not appearing on the app. It should have appeared on the lower part of the screen, but I could not scroll on the Android app to make that box visible. It probably would have if I had followed your instructions.

Thanks again for all the help.

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I’ve seen this happen sometimes with the Wyze app that—for whatever reason—certain screens on certain phones won’t fully render a given app page or allow it to be scrollable. I’m not a developer, but I suspect something isn’t being properly handled in the coding to allow the app to adjust to different screen geometries as necessary. Someone else mentioned something similar in a different topic where the iOS app isn’t allowing one page to be scrolled in order to reveal the necessary buttons for disabling RTSPS on Cam Pan v3.

If you’re repeatedly seeing app display errors like this (unable to scroll where you expect to, things not fully displaying the way they should), then I’d recommend submitting an app log, opening a ticket with Wyze Support and including your generated Log ID in the ticket so that they can pass that to the developers, and also posting the Log ID and problem description (screenshots can be helpful, as well) in whichever Wyze News topic was the announcement for whatever app version you’re using. That should improve visibility for that issue to Wyze and hopefully result in quicker resolution.

In this case, I’m just glad that you were able to figure something out to get your Wi-Fi Chime connected and working! Thank you for taking the time to post an update! :+1: