@VegasBuck I’m certainly not trolling, but I am not opposed to freebies. That said, while I have never done software development on this scale (I can imagine it is challenging to say the least), the point is still that they should NOT have advertised the feature if it was not ready for launch, plain and simple.
Yes, I am fairly upset, not just over this one feature, but over the way it is handled. This one post from WyzeJonathan who is likely going to be reprimanded for admitting that basically Wyze committed false advertising, is the only instance of this issue anywhere. If you reach out to support, beyond their typical poor customer service (disconnecting the chat many times, asking for things you already told them, etc), they have no idea that there is an issue and often just disconnect you and close chat support for the product, or blame you the user in some way (android version is wrong, other apps affecting, incompatible phone, etc).
All that said, my suggestions for improvement are simple. Transparency. Post on twitter, on any of the many support pages for the Scale and Google Fit setup, educate your support staff, get the message out that there is an issue. Even before that, they should never have said “it works with Google Fit”, something more honest would be “We are in the process of getting approval on our working Google Fit integration, it will hopefully be available at launch”. Finally, I am certain that there are plenty of ways that Wyze can make amends to their early adopters, be it an apology and maybe a first chance at pre-order of a future product, maybe some small % off, maybe store credit, maybe some cool stickers, maybe old back stock of products they already at least broke even on. I dont know cause i dont work there, but it just seems like in my opinion, we the early adopter customers are some of the most valuable. We literally give them money for products that aren’t out yet, the least they can do is not lie to us about what we will eventually be getting.
Anyway, im done ranting, hopefully ill be able to connect my scale to Google Fit soon.