We had a storm roll through recently and our power went out just long enough for my home network to go down and everything had to reconnect.
Once the network was back up some of my bulbs just showed offline entirely or could not be controlled by the app.
I’ve tried factory resetting them and reconnecting them to the app but end up with the same results that I cannot control them. I tried to upload the firmware on them, but it seems to be failing and never actually installs the update. It almost seems like the bulbs aren’t connecting with the Wyze servers if I can’t actually turn them off and the updates never finish installing?
Other troubleshooting has included clearing the cache on my app and setting the bulb up on my wife’s phone with a different Wyze account
Maybe it takes more than one factory reset? I don’t know why, but in another recent topic a community member wrote about finally getting a problematic Bulb Color to appear online again after trying a factor reset for a fourth time:
If I was going to do that much work, I’d probably start with a single bulb, do a full factory reset on the bulb (which it seems like you’ve done), and do a complete purge of my app data to grab a fresh profile.
This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
Navigate back one screen to Account and tap Log Out at the bottom.
Swipe the Wyze app out of the running Android apps.
Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
Tap Clear cache and Clear storage on the Storage screen.
Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)
Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.
If it’s easily done, I’d probably also reboot the home network (I don’t have a good reason but generally like to do a controlled reboot after a power outage, just like I prefer to initiate a clean reboot if I have a PC crash) and temporarily relocate the bulb close to your gateway or a wireless access point in order to give it a strong signal to connect to. That’s where I think I’d proceed after the other troubleshooting you’ve described.
About a month ago, I experienced something similar. In some cases, turning light off for a period of time and then back on corrected it.
The other thing I did was do the 3 quick power cycles so it starts flashing green, if color, and then paired them again. Do not delete them from the app as all settings will remain.
