Wyze colour light on off but off-line

Power & Lighting
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1

I have a Wyze color bulb that is part of a group that’s been working for over a year and now will not turn off/on within the group. I have rebuilt group. I have a rebooted the Internet. I have reinstalled the bulb.

it will not work in an Alexa command. But I can turn it on and off from the Wyze bulb settings.

Alexa sees the light as being offline.

Suggestions.

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2

I have two thoughts:

  1. The issue with Alexa showing the light offline reminds me of a power outage a while back. After recovery, Alexa refused to control several non-Wyze Wi-Fi smart bulbs. It didn’t matter if I was talking to an Echo speaker or trying to use the Alexa app on my phone. After trying a number of other things, I eventually deleted the bulbs from the Alexa app and then had Alexa re-discover them, and they’ve been working as expected since.
  2. The issue with the bulb in the Wyze group—if I understand you correctly and you can’t control the bulb within the group even from the Wyze app—makes me suspicious of corruption in your local account profile. If you used Android, then I’d suggest multiple steps to completely clear your cache and data and get a fresh app login. On iOS, I’d be inclined to try this:
    1. Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
    2. Navigate back one screen to Account and tap Log Out at the bottom.
    3. Completely close the Wyze app. Consider rebooting your phone.
    4. Re-launch the Wyze app and proceed to log back into your Wyze account/app.

That second thought is just a guess, though.

That makes me think of Kyle in South Park:

Kyle reboots the Internet

I hope at least some of this is helpful!

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I wondered what happened. Must have a real high trust level.

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Maybe it explains the cloud recording access issues some other users have been reporting recently? :wink:

I kid, but that’s only because I like @tc10, and I don’t want to hijack his topic. Being unable to control the lights is frustrating.

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It was a drop kick

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6

If I click on light in grouo and get check mark, I can turn it on/off but it still shows as offline.

Same problem on iPhone or iPad access to Wyze app.

7

I’m still not sure why it’s doing that. Are all the bulbs in the group the same model and on the same firmware?

Maybe even that wouldn’t explain anything. I’m just trying to think of ways this bulb might be different, but I’m not even sure it’s the bulb, and you said that you reinstalled it, so I was thinking by that you probably meant a factory reset. If you haven’t done a factory reset, then that’s something else I’d be inclined to try.

Also, I noticed your addition of the spoiler above. :grin:

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8

Yes. I was factory resetting the bulb.
I just tried 4th factory reset and it seems to be ok now .. ?? Hmmm

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9

Progress! I hope it stays okay. Thanks for the update! :+1:

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10

Thanks for assist :slightly_smiling_face:

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You’re welcome. I’m glad I had an opportunity to be helpful.