I purchased the Floodlight Pro Cam. The first 1 would not “add” got all the way to the “adding Floodlight Pro Cam” part of setup and it basically times out and please wait a minute and try again. I dutifully wait and tried multiple times. I reset everything, turned off power, the whole 9 yards. I called customer support and they couldn’t do anything different other than tell me to turn on location at all times, still nothing worked. So they offered to send a new camera or send me a gift card. I opted for a new camera.
New camera comes. I set it all up and have the same problem. I updated to the beta version of the Wyze app. I restarted my phone and went through the whole setup process again. Just to get the same results, I can’t add the camera.
Any ideas? I will be calling support but I have a feeling I will get the same 2 options, new camera or gift card again.
Where are you trying to complete setup? The one thing that comes to mind for me is pre-wiring the device close to your Wi-Fi signal source to make sure everything is working before placing it in a permanent location, something like this:
Ideas like that have been discussed elsewhere on the Forum, as well.
I’ve had situations with other stubborn IoT things where bringing the device close to the gateway (wireless access point/router) helped (trying to maximize signal strength during initial setup/pairing) and have also had to disable everything except the 2.4 GHz radio on the gateway (just temporarily, during setup). I wouldn’t expect that last bit to be an issue with Cam Floodlight Pro, since it’s supposed to support 5 GHz, but you asked for ideas so those are things I might consider trying.