I would click the Support link at the top of this page and run through the troubleshooting section. If that doesn’t do it, and if you don’t get other help here from the community, file a support ticket, preferably from within the app while the bad camera is connected so that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.
Clicking the restart button within the Wyze app fixed my camera. Obviously you have to be connected to the same network the camera is to do so.
My problem was solved. I use “Google WiFi” as my router, it creates a mesh network using 3 separate pods, every device accessing the wifi must be given access through the Google WiFi app interface. For some reason when I first installed my 3 Wyze cameras they didn’t have to be granted such access, they didn’t even appear as a device but they worked just fine for months, then this week I had issues with Comcast that forced me to change my modem, it was then that 4 unnamed devices popped on my router’s WiFi list, I gave acces one at time while checking on my phone (using Verizon, not connected to WiFi) the 3 cameras until I was able to identify them on my router, then renamed the unnamed devices (I still don’t know what the 4th unnamed device is)…live ‘n learn.
I had the same problem but I solved the problem by rolling back the firmware on the offending camera…
Even after the latest app update ( Android) and firmware updates, 4/5 of my wyzecams can be viewed from mobile network or when I’m home but logged into either the same SSID or a different SSID.
One of them could only be viewed if my phone was logged into the same SSID as the camera…which is not useful. Trying to connect via my cell’s mobile data plan on Verizon 4G LTE or a different wifi SSID gave me an error telling me to power cycle the camera. As soon as I saw the error, I would revert my phone to the same SSID as the camera and all worked well. .
So…my takeaway is - this is not a “power cycle your camera” related error
Rolling back the firmware worked.
Please visit and follow this post:
1 Like
I have a similar issue except that I could never connect from the beginning. I have an iphone 7.
I also have really fast Premium Cox internet with a Panoramic WIFI router. The “RouteThis” app tech support had me run showed my download speed was < 1 MBPS. My speed test on my phone showed it over 9. I have a Ring doorbell on this same 2.4G network with no problems, so I don’t buy that excuse. At first they said there was something wrong with the firewall.
I am tired of spending hours to get a simple camera working. Surely there must be an IT person who can figure this out!!! Otherwise I will have to return the camera.
I just ran into the same problem. After reading through all the posts and threads on this topic without a successful solution i started digging. My issue was that connecting to the cameras was perfect while in the home network, but failed on the 3rd step every time i tried accessing them, from an external network. The issue was finally in the router settings. I am using a full unify setup with a dream machine as the router. The setting that finally did the trick was turning of “enable smart queues”. Seems like the cameras like to take up alot of bandwidth while loading and this feature throttled the connection to the point that it kept failing. hope this helps.
Not only that, T-Mobile anti-cam compatibility is not limited to just Wyze cameras. The reason remains mysterious.