Cancel Hub chime when door opened

Sensors
1

Why does this door (Entry Sensor v2) keeps triggering the HMS hub chime everytime it is opened ?

Screenshot_20230404-084942
Screenshot_20230404-0849421080×1401 79.9 KB

This is the only door doing that.

2

If you are hearing the tone when a door is open, you may have included it in HMS:

  • Start the App
  • Scroll down and Select Home Monitoring options
  • Select Tune Settings and you will see a screen similar to below. Turn off the items you do not want the Chime to sound on.

Screenshot_20230404-110816
Screenshot_20230404-1108161440×3120 161 KB

4 Likes
3

Oh you are right, I was looking at the wrong setting here!

2 Likes
4

I hear the chime from one of the doors opening and would like to disable it. However, I don’t have Home Monitoring feature, so I can’t get to the screen you refer to. How do I remove the chime?
Some more info, if it helps. I used to have Home Monitoring, but I never configured this chime. And one door triggers the chime, the other does not.
Thanks!

5

Short answer, without HMS you can’t. You might be able to remove and add back the sensor, but I think, from my experience, whatever setting you had before cancelling or allowing HMS to lapse is the one that sticks with the sensor and there isn’t any way to change it.

6

I have this problem too, I am using Sensor V2 since my Sensor V1 battery went dead and you cannot set them back up again (poor design!!)

So now I bought a hub, bought Sensor V2 and set it up. I have no intention of home monitoring and never set that up. The chimes are super annoying and I cannot figure out to turn them off. Why does the volume option of low, medium high and not OFF??