Can’t turn off “Smart Detection”

Wyze App
, , ,
1

I’ve noticed a few people mention this but none of the posts provided a solution.

In the iOS app, under Settings > Event Recording, when I toggle “All Motion Events”, the moment I come back to the setting, it’s changed back to “Smart Detection Events”.

Video of the behavior

I’m using an iPhone 13 with iOS 17.5.1.

I have a Wyze Cam v2 with firmware version 4.9.9.3006.

I also have the Cam Plus subscription.

Lastly, I don’t have any rules set up and I’ve tried clearing the cache, restarting the cam, syncing the cam and even restarting my phone.

Any help on fixing this so I can record all motion would be greatly appreciated. Thanks!

2 Likes
2

I’m having the same exact issue on all three of my V2 cams on the Cam Plus Unlimited Plan. I put in a ticket today with a log as I have tried everything possible on my end. V3 and V4 cams are working as normal.

3

Also having this issue with v2.

1 Like
4

@WyzeDesmond - Can you help with this issue? Tickets are in but the support email team is in the same ol’ cycle of sending copied/pasted clips from the help files again with no real communication or help - I’ve received the same exact help files from 2 people so far : (. There are several posts on here in different topics about this issue on V2 cams over the last month.

1 Like
5

Checking . Thanks for letting us know the issue

1 Like
6

@jmfrancis55 @stellarsingularity @glean Could I please get some devicelogs from you? If possible along with the time stamp when you changing the setting. Thank you!

1 Like
7

Any progress with this issue? I’ve had a similar issue with three Outdoor Cams where the smart detection settings are being ignored so I get alerts for all movement. My V3s and OGs are not affected. Someone suggested remove and re-add the devises in my account but I’ve found no such option. App is on an Android phone btw so not limited to iphones.

1 Like
8

@andy9 Could I also get logs for your cases? So your case is a bit different here. You mean whenever you switch to smart detection, it gives you all alerts for regular motions? Any snapshots will also help. Thanks!

9

Sure! Log ID: 1509493. I changed the setting for Event Recording to “all motion events” at 10:08 PM EST July 30. It will not stay on this setting for any V2 camera I have though.

10

Hi thanks for the quick reply.
I always have Smart detention on but the app ignores my detection settings. Even plays the default alert sound after changing it to something else.

Notifications are set to person detection only as per the screenshot. But for past month or two, alerts me also to vehicle and pets(several neighbour cats). No change after multiple service resets, time syncs or reboot.
Case 1509528 submitted with logs.
No screanshoots as it’s the usual popup notification alert and sound. The app Event tab shows a new alert but when clicked it’s only visible if i select all motion (person only is my default).
I changed to the unlimited plan recently (related?). App on an android 14 phone.

Screenshot_20240731_142854_Wyze
Screenshot_20240731_142854_Wyze1080×2400 143 KB

11

Following, I have the same issue. Can not choose all events on most of my cameras since March.

12

try re-booting the router or delete the cameras and re-install them.

13

Rebooted, uninstalled, reinstalled, factory reset, app delete and re-add, app on different device different wifi network, router- same issue.

14

This is happening to me too! Also on a Cam v2.

Just yesterday I changed the setting to “all motion events” from “smart detection events”. It worked. Then this morning I set a schedule on the same cam and started noticing this issue. Now it’s stuck on smart detection, and I will probably miss the skunk I’m trying to record :skunk:

I tried removing the schedule to see if that fixed it but no dice.