I’ve noticed a few people mention this but none of the posts provided a solution.
In the iOS app, under Settings > Event Recording, when I toggle “All Motion Events”, the moment I come back to the setting, it’s changed back to “Smart Detection Events”.
I’m having the same exact issue on all three of my V2 cams on the Cam Plus Unlimited Plan. I put in a ticket today with a log as I have tried everything possible on my end. V3 and V4 cams are working as normal.
@WyzeDesmond - Can you help with this issue? Tickets are in but the support email team is in the same ol’ cycle of sending copied/pasted clips from the help files again with no real communication or help - I’ve received the same exact help files from 2 people so far : (. There are several posts on here in different topics about this issue on V2 cams over the last month.
@jmfrancis55@stellarsingularity@glean Could I please get some devicelogs from you? If possible along with the time stamp when you changing the setting. Thank you!
Any progress with this issue? I’ve had a similar issue with three Outdoor Cams where the smart detection settings are being ignored so I get alerts for all movement. My V3s and OGs are not affected. Someone suggested remove and re-add the devises in my account but I’ve found no such option. App is on an Android phone btw so not limited to iphones.
@andy9 Could I also get logs for your cases? So your case is a bit different here. You mean whenever you switch to smart detection, it gives you all alerts for regular motions? Any snapshots will also help. Thanks!
Sure! Log ID: 1509493. I changed the setting for Event Recording to “all motion events” at 10:08 PM EST July 30. It will not stay on this setting for any V2 camera I have though.
Hi thanks for the quick reply.
I always have Smart detention on but the app ignores my detection settings. Even plays the default alert sound after changing it to something else.
Notifications are set to person detection only as per the screenshot. But for past month or two, alerts me also to vehicle and pets(several neighbour cats). No change after multiple service resets, time syncs or reboot.
Case 1509528 submitted with logs.
No screanshoots as it’s the usual popup notification alert and sound. The app Event tab shows a new alert but when clicked it’s only visible if i select all motion (person only is my default).
I changed to the unlimited plan recently (related?). App on an android 14 phone.
Just yesterday I changed the setting to “all motion events” from “smart detection events”. It worked. Then this morning I set a schedule on the same cam and started noticing this issue. Now it’s stuck on smart detection, and I will probably miss the skunk I’m trying to record
I tried removing the schedule to see if that fixed it but no dice.
I have many Wyze cams. I recently upgraded to Cam Plus. Now it appears all my V2s default to or revert to “Smart Detection”. It won’t retain "All Motion Events. All my OGs work fine. Can you fix this?
Planned obsolescence. The V2 is 6 years old. It can’t keep up with the evolving bloat of the 2024 app so the V2 is being crippled. And wyze couldn’t care less because they know people will probably just buy V4 cams. I have V2s and V3s and the V2s are definitely low-performing nowadays compared to when I first got them
