CamPlus Unlimited subscription via AppStore; Wyze.com shows no subscription

I have an active annual Cam Plus Unlimited plan subscription through the Apple AppStore. I show it is valid through April of 2025. When I log in on my.wyze.com and access my account, it won’t show me live views because it says I don’t have a subscription. It shows all of my cameras so it’s obviously linking my account, I just can’t see a live feed. Events show up.

Support told me to contact the AppStore. Not sure how that’s supposed to help as Apple is just a pass-through. Either Wyze received payment for my subscription or it didn’t. Gotta assume they did since it works fine on the iPhone.

Anyone else encounter this issue?

Welcome to why we constantly tell people NEVER buy a subscription via the App Store. ALWAYS buy subscriptions directly from the Wyze. Otherwise you end up exactly where you are - each pointing at the other for the problem. And BTW, you pay a premium for going through Apple.
And in case you are wondering why Wyze allows you to buy subscriptions via the App Store, as I understand it, they are required to allow it by Apple (and I assume Google).

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@WyzeSeth could you figure out why this Apple user cannot view live streams via my.wyze.com after buying an unlimited subscription?

Sorry about this @jphouck

~Matt Van Swol
Head of Subscription Growth

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Will work directly with @jphouck on getting this sorted. Thanks for escalating - I’ll see this through to resolution.

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