I have a Wyze Outdoor cam with Cam Plus that I have had many attempts trying to fix it. The last a month ago said they would send a patch at some time. Well, they then closed the support ticket and did nothing. Now it renews today and I’ve contacted Apple to stop payment. Certain they won’t help now but renew CamPlus when I’ve got hours/days into fix with nothing done?
Is yours an outdoor v1 or v2?
How long has your Cam Plus subscription not been working for?
What is not working with it, BTW?
Are detections/notifications not working at all?
Are cloud events just not being uploaded?
Are you not able to assign a camera to the license at all?
Did it ever work for you?
Are you on a monthly or yearly plan for it?
Did support tell you what kind of patch was needed?
If you ordered it through the Wyze App, then you technically ordered it through Apple and Apple doesn’t allow Wyze to give refunds for subscriptions. So yes, you would absolutely need to convince Apple to refund the subscription. I have not yet heard of Apple agreeing to do an app store subscription refund though. That is really frustrating. Let us know if Apple ends up cooperating. It would be nice to hear one success story.
Honestly, in purely my personal opinion: the main cause of why the subscription wasn’t working for you is likely related to some conflict between the app order through Apple vs the integration of that purchase into Wyze’s system. I’ve seen similar issues happen to other people who purchased through Apple (the app) instead of through Wyze’s Website directly.
When we order through Apple/Google, Wyze becomes fairly limited on what they can do about it when there is an issue because they need Apple/Google’s permission and cooperation. Very annoying. I hope you can get it resolved.
If you ever do order another subscription (for Wyze or any other app), please consider going to that company’s website and see if you can order the subscription from them directly instead of through the app. It will save you a lot of similar future frustration.
I hope you can get it figured out. Sorry to hear of your frustrations.
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