CamPlus Annual Subscription Missing

Wyze backend is broken again. My CamPlus unlimited is missing from my account. @WyzeJasonJ ???

Still shows as active.

[Mod Note]: Personal information in attached graphic has been redacted for security reasons.

Good luck. It was a struggle for me for them to fix it. They tried saying I never paid for it!

Yes, but I included my paid subscription.

:smiley:

On my Android tablet, which is running an earlier version of the Wyze app, I’m told that I do not have CamPlus. On my phone, which is running the latest Android beta app, it does show me as having CamPlus but I can’t interact with it.

On a Reddit post about the latest beta version, I saw that camera selection will be missing from the beta app until it goes public. I suspect that’s related to all of this.

Also, WebView does not work any longer and shows me as not having CamPlus; asks me to subscribe. I am subscribed to CamPlus Unlimited Annual and have been since December 31, paid in full.

I did pay for mine. That’s the thing. :joy:

@WildBill

Are you running the beta app or the production app?

1 Like

I’m having a similar problem, wyze live says I don’t have access. But I paid for the cam plus subscription. See ticket #3733315

Beta and different versions have different problems. One says I don’t have CamPlus Unlimited and another says I have it but doesn’t allow me to see the cameras assigned.

This problem started for me on Thursday morning. It was working Wednesday evening.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.