Cameras Not Working

[kaylaarnold92]

Hello!
I have had my two camera for some while now and they have been working up until here lately. It’s odd because it says that there is no update and that the app is up to date. I have unplugged them and even turned them off by the app for a while to see if that works. What blows my mind is that the door sensors still work. Any suggestions on what to do to get these working again? I use them to check on my dogs while away to make sure they’re not destroying anything and not being able to check on them makes me nervous!

[sodcam]

Welcome!

A number of people have been having issues since the last firmware and app updates. Below are a few threads that may be similar to your situation.

Wyze cam wont live stream

Hello, Has any one else not been able to use their cameras since the last update about 2 weeks ago. My phone updated and it goes through the three steps of 1. connecting 2. authenticating and then stops at 3. getting video data. It will not load anything and gets stuck on this screen, We were able to still use the cameras via my boyfriends phone until his phone also made him do the update and now he cant use the cameras either.

Wyze Pan Cam not recording

Has anyone had continued problems with wyze cam pan? Now my v2s never an issue. I just received yet another replacement and it still has no video playback. Which means it still will not record. I have done everything they asked me to do and still continue to have this problem. Are there issues with this particular camera that have not been fixed. I need this camera to properly record and playback.

I believe that Wyze is working on it, but any info you can send them would likely speed up the fix!

https://support.wyzecam.com/hc/en-us