First noticed last week when I was away for a few days. Came back and did a factory reset which prompted a firmware update. After updating I was able to view playback normally but now that I’m again away, the black screen is back.
Is this a known issue that is being worked on? There are a few search results that only say factory reset and flash a firmware.
Hello. I am having the sams problem with wyze cams showing black screens with time stamps. I’ve upgraded firmware and deleted and reinstalled iPhone app. Would really appreciate any suggestions. Everything was working fine yesterday…
I have this problem on Cam Pan. The black screen appears when the environment is dark. I used a phone camera to see what’s going on and it appears that for some strange reason the IR lights do not turn on which leads to the black screen. I contacted support and recommendation was to update the firmware but that still did nothing. I provided proof and the resolution was that since my Cam Pan was still under warranty I was given store credit.
I was still curious why this happened and since I had another unused but busted Cam Pan lying around I thought I disassemble them and swap some parts. At first I thought maybe swapping the IR lights board would do the trick but that didn’t work. Then I swapped the video sensor board and that did the trick.
So for my situation I think the problem is due to a faulty video sensor board.