I bought the Wyze garage control system (Camera V3 included) last year. It worked ok until I updated my wifi. The network name changed, so i tried to reset the camera. It didn’t work at all. The flash light keeps changing between blue and red (every 10sec). Holding Setup key didn’t change anything (i tried different time, 10sec, 30sec, 1min and even 5min). Then i tried manually reflesh the firmware, using all suggested (32gb sim, FAT32, no other file), but also it didn’t work. It looks to me the pressing Setup Key got no response? How is it likely the key is physically damaged? I can hear the click sound but nothing changes for the flash light.
Likely humidity/moisture in the garage has caused some corrosion on the setup button. Try using something pointed (but not sharp) to push in on it, see if you can get a response from a hard push. If not try “exercising” the button by pushing it in and out a bunch of times to get it to try and clear off some corrosion. Last ditch effort would be to try and pull out or possibly cut through the membrane over the button to try and get some contact cleaner down into it.
I don’t know if the v3 does this or not, but with my newer cams, if you delete them from the app while the cam is online, it automatically goes into setup mode. So you could potentially try changing your wifi to the old name and password to see if the cam comes back online long enough to try that.
But maybe the simplest route is just changing your new router to use your old name and password, or create a guest network with the old name and password for your cam(s)? Not a bad idea to have IOT stuff isolated anyway.
Alternating red/blue means it has lost its wifi connection but is configured, so sounds like it hasn’t detected the button push at all.
For setup, you just briefly push the button. To flash firmware, disconnect power, hold the button, apply power. Did you extract the files from the zip file to the root of the sd card? Did you try a smaller card? Did you try a different card? You didn’t mention how you did this.
Factory reset requires removal of the sd card and holding the setup button until the camera restarts, about 30 seconds.
Thank you. Yes, i did all supposed. Extra zip to root, 16g card, another card. No response. Hold the setup and start the camera, all flash light just like without holding. The card was read as normal saving card, the camera created folds in.
Thanks. I can clear hear the mechanical sound of button pushed, I will try to exercise the button a few more time (though I think I have given enough tries). I did delete the device on my app and nothing happened to the cam…
These are the instructions from the Wyze website…they contain an error stating to copy a folder to the drive, not the file, which is what you actually need to do.
To firmware flash your Wyze Cam v3:
- Insert your microSD card into the computer and ensure it does not have any other files on it.
- Download the desired version of firmware from the Release Notes & Firmware page.
- Unzip/open the .zip file.
- Ensure the unzipped FILE is named “demo_wcv3.bin”.
- If not, rename it.
- Drag the FILE to the root directory of the microSD card and then remove the card from the computer.
- Power off the camera by unplugging it from the wall.
- Insert the microSD card into Wyze Cam v3, then press and hold the setup button on the camera while plugging the camera back into the wall. Be sure to keep holding the setup button for 3-6 seconds before releasing it.
- The camera will automatically begin the firmware flash process. This may take up to 5 minutes to complete.
- The status light will appear solid purple as both the red and blue lights will be on at the same time.
- Once the flash is complete, the status light will become solid blue and the camera will reboot itself.
- If the camera was already set up on the Wyze app, it should automatically reconnect.
- If the camera was no longer set up on the Wyze app, walk through setting it up like new.
- Remove the microSD card from the camera before continuing use.
- If the card remains inserted, the camera will attempt to firmware flash every time it reboots.
- To continue using the microSD card, reinsert it into the computer and remove the “demo_wcv3.bin” folder before reinserting it into the camera.
Thanks again. That’s exactly what I referred… However, I did everything till Step 7. * " The camera will automatically begin the firmware flash process. This may take up to 5 minutes to complete.
- The status light will appear solid purple as both the red and blue lights will be on at the same time. " This never happened…