Wyze Cam v1 v3 not resetting after moving

Cameras
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1

When I try to turn on and set up my cameras after recently moving im unable to get them in setup mode. Out of 5 total I get the red light on 3 of the V3 cameras. 2 of them set up just fine. I also have 5 v1/v2 that I didnt intend on using but tried just to see what would happened. 2 of which wont enter set up mode either

Upon turning them off from previous house, they were all updated, removed from the network, and shut down properly. Ive moved several of these and usually have no issues until now.

Followed the “Reset” instructions with no avail. On 1 of each model I went and updated the software on a micro SD card to then put on the cams… Nothing. Although successfully doing it numerous times back in 2020-2021 during the breach and server hiatus.

Have followed every wyze instruction manual, suggestion, tip, and even 1 or 2 from non-wyze support(those 2 “test cams” arent factored in numbers above). I was anxious to get everything set up, upgrade to a few of the v4s, and doorbell v2 but now im hesitant. 1st time in the last 5ish yrs, even with some of the things that took place!

The real OG’s knew the change and growth that would come! And its been amazing!

Also, I have a few of the spotlight kits and have no camera to install them on… Anyway these can be put on the v1/v2 cams!!!

Help! Please?! :pray:

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You sure you didn’t get the adapters mixed up? I think the v3 require more power than some other cams.

Also make sure to remove the SD card when doing the factory reset. The button may have gotten dirt or corrosion in it so it may require some extra hard pushing or using something with a tip to get in there and push it down well. Some have gone as far as pulling back the rubber cover and blowing it out with compressed air or dripping a bit of rubbing alcohol in, pushing the button several times, then blowing it out (do this all while unplugged of course).

You also have the option of temporarily renaming your wifi network and password to what it was at the old house. That should allow any that haven’t been reset to be deleted from the app. Some models will go right into “ready to connect” setup mode when you do that, others still need a button push. I’m not sure about the ones you have.

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AFAIK, OG(T), V1, V2, V3, V4 are all 5V 1 amp.
Cam Pan V1, Cam Pan V2, Cam Pan V3 and Cam V3 Pro are 5V 2 amp
Dual OG Cams on Splitter supplied with Stack Kit = 5V 1.5 amp

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No, adapters didnt get mixed up. Since I was apart of the large number of ppl that experienced this in 2021, im very particular with how I do anything with them. Same cord and power source. Wifi name and password carried over for this particular reason.

Made sure they didnt get shut down after a recent update. Tried to reinstall prior firmware… ive tried everything except to take it apart and see if the wires coming from the cord into the back have some kind of issue or bare spot…

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I thought it was mentioned here somewhere the v3 (or maybe it was v4) was 1500 but maybe that’s only with the spotlight kit?

Setup button seems the more likely cause anyway, I know others have had that issue with the v3.

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If your wifi was all the same I’d start to maybe suspect an issue with your new ISP router (unless you’re using the same router) or maybe they’re now too far to get a good signal.

They wouldn’t have updated firmware if you weren’t able to get them to connect (unless they updated right before you unplugged them at the old place). I suppose plug damage is possible but seems unlikely on multiple cams. It sounds like the symptoms of people with the XB7 Xfinity router and the cams not being able to register when powering on. Do they reboot after a while on their own?

The setup button could be coincidence, it may have stopped working ages ago but you haven’t had to use it. That would also prevent you from downgrading the firmware. But that’s a separate issue, if all your cams are connecting to the same wifi as before, they should have just come back online so I’d look at connectivity issues first and worry about the button later. If you look in your router, do you see the cam connecting to wifi at all?

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Everything is the same, router included. Theyre not too far because the ones that turned on and connected as expected all show great signal… I purposefully connected them all in the same area to eliminate these issues.

When shut down, manual updates were off and they were removed from the nextwork to avoid gettint “stuck” in an update or “live” when powering down(that was a major issue in 2021 as well).

Ive been at this for a few days. Eventually find some new info on the issue post 2022 and watch it, Trying whatever I can. But its starting to shape up like b4.

I dont even mind buying new ones at the price, its just the principle really. Wyze, Their means to be innovative while being very affordable without lacking quality… then the way they had to switch things up to become profitable…

I support all of that 10fold. Thats why I was so excited to get a handful of new items on top of another subscription. However a fix has yet to be deployed and being that this is the 2nd time doing all this. Really makes me reconsider. Not nearly as eager as the 1st time when customer support was going thru it with yu in real time vs being told “theres nothing that we can do” AFTER they tell yu to factor reset 3 different times, Change cords 17x, and power cycle it 33x!

I have 16 cables from wyze! 16! Over 10 boxes, and umpteen various other brands. Most just used to test the various combinations of small things that can actually happen to fix the one off occasional issue. But if its still a chance that my power supply as a whole isn’t adequate then fuggg it! R/derp

Im holding on to the last little bit of hope with one final attempt tues morning to reach out and possibly be put in contact with the right representative that stands behind their company like its customers…

Ohhh, and quick side note becus its been mentioned often on this topic…no, the strong arm or “the customer is always right” [Mod Edit] approach has never been n will never be my method of getting a solution. I really want to see this company do great things for many years to come!

My methods to solutions and support usually entai My Patience, My Payments. Or my parting of ways. Would rather continue the 1st 2 if possible! Therefore ill also keep checking back here and trying whatever is suggested. Even if yal think I dont have the right cord or haven’t power cycled them lolol…

Cleaning setup button in the a.m and resetting my wifi network again. I might try the 4gb micro sd ss well. Have tried 8g up to 512g.

Appreciate yal n sorry for ranting. This time hits a litl different.

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When you say you “removed them from the network” before disconnecting, what do you mean?

Should have been as simple as powering everything down, and plugging it back in at the new place…

So it is your own router, not an ISP owned one (and there isn’t an ISP one anywhere in the path)? Same ISP too?

Should not have been any need to put them into setup mode. If you deleted them from the app before moving (if that’s what you mean by removing from the network), then yes you need to set them all up again, which may mean fiddling with the setup button that has likely gotten dust and possibly moisture in it over time. Sometimes just “exercising” a button with the power off (use something narrow but not too sharp to push it repeatedly 10 to 20 times) may do it. Other times it may be more involved. I’ve fixed that type of surface mount PCB button many times on stereo equipment, a drop of rubbing alcohol, pushing it repeatedly 10-20 times, then blowing it out with my air compressor and letting it dry fixes it 99% of the time. But a lot of times it doesn’t even have to come to that, just pushing it a bunch of times firmly can clear out the dust or oxidation.

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