Camera already tied to another account

I just bought an outdoor camera and base station and trying to pair it with the base station. I’m getting a response that it is already tied to another account and needs to be deleted from that account. It’s brand new, so not sure how it could be tied to another account. Any suggestions on how to fix this?

Hello @wpm1248 and welcome to the community.

Where did you buy the camera and base station? The only ones who can help you with this is WYZE. I would try contacting them at (206) 339-9646


Bought it at Home Depot. I’ll call Wyze. Thanks.

Sounds like somebody bought it and returned it? Definitely something for Wyze to deal with!

I’d opt for an exchange at Home Depot if they have any in stock.